Help

What information are you looking for?

• How do I take a subscription?
• Do I have to be online to use the question bank?
• Can the question bank be used on mobile devices?
• Can my account be used by several persons?
• Can I change or reset my password/username or email?
• How do I renew a subscription?
• How long is my personal data stored?
• Can I request a refund if my credit card is charged more than once or if I have chosen the wrong subscription?
• How often is ATPL OnTrack updated?
• How do I use ATPL OnTrack for studying?
• Can I learn the answers to the exam questions from ATPL OnTrack?
• Are the ATPL OnTrack questions assigned to learning objectives?
• Can I take a practice exam similar to the actual exam?
• Can I see my answers as I attempt a test?
• Can I limit the number of times I see a question?
• How does the ‘Recent Progress’ graph work?
• How are my exams stored on the database?
• What do I do if I think that a question is incorrect, confusing or I am not sure the answer is as shown?
• What happens if I get an ‘Authentication Error’ message?
• What do I do if the website goes down for a significant period of time?
• When do you make changes to the website and the server?
• How can I give you feedback?

Start making your practice sessions now.

Timed Mock Exams

Take a mock exam which will replicate a real life exam. By this we mean that there will be a time limit that reflects the time you will be allowed in your real life exam. There will be a number of questions distributed per topic, that will also mimic the real exam.

Last 200 Updated Questions

Take a practice test on the last 200 questions that have been updated in our database. We regularly update our questions, so this shall be ever changing.

Build a Personalised Test

Build a test using any of our custom configuration settings:

• Question bank - Choose to see training questions designed by us, with expert explanations, questions from the exam database, or a mixture of both.
• I have not seen before - Choose to only see questions that you have not seen before. It is important to note here, a question is only considered 'Seen' once you have attempted it at least one time.
• I have got wrong before - Choose to only see questions that you have got wrong at least once before.
• I have flagged - Choose to only see questions that you have flagged.
• Previously seen in exams - Choose to see questions that have been previously seen by other students during a real life exam. This list can be further filtered down, to questions seen in a specific country.
• Search Terms - Filter your question list down using search terms. Including multiple search terms, will be considered an 'or' search. So if the question contains 'SearchTerm1' OR 'SearchTerm2'... and so on. The search term can consist of question ids, words or phrases in the text or explanation, learning objective codes (i.e. 061.01).
• Study areas - Filter your question list down by study areas in each topic.

OnTrack Mentoring™ Tests

Sit a progress test, based on your weak areas, that has been automatically generated for you, using our OTM™ algorithms. This practice session type will only be visible once you have enabled it in your Profile.

OTM™ tests will be limited to one attempt, so pay attention! Any questions that you get wrong in an OTM™ test will automatically be included in your next generated test.

Question Types

You may see a selection of question types:

• Multiple Choice - Choose a single correct option (A, B, C, or D).
• List - Choose a selection of options from a list. One, or many may be correct.
• Numeric - Provide a numeric answer for a question. There may be a fudge factor allowed for the answer. The fudge factor will be provided.

Question Features

You will be provided will a number of features for each question:

• Notepad - This is your private notepad. You can use this to store notes about the question. These notes will be saved, so the next time you see the question, the notes will still be there.
• Questions - This is your question card. You can use this to see which questions have been completed, you have got correct and incorrect. You can click on a question block to skip to that question quickly.
• Info - All information about the question will be provided here. This will include the explanation and any learning objectives that have been set.
• Comments - This is the public comments forum for the question. Any question that is left here will be answered by a moderator, if necessary.
• Exams - Real life exam information will be displayed here. If you have seen this question during an exam, please help us by marking where you have seen it.

1. I keep getting the 'You do not have a valid subscription. Please visit the shop to purchase more access time.' error message. What is this?

You do not have a valid subcription to use the question bank. This may be because you have not purchased one, or your current one has expired. Find our available subscriptions in our E-Shop.

2. How do I get an OnTrack Mentoring™ test?

You need to have enabled the feature on your Profile. After it has been enabled you will have to wait 24 hours for your test to be generated. You must have attempted questions before a test will be generated.

3. My OnTrack Mentoring™ test list is empty?

You must have waited at least 24 hours before enabling the feature for a test to be generated.

You may also not have had a test generated, simply, because you do not have any weak areas.

Welcome to your personalised analysis. You can filter your analysis by each exam subject.

There are three charts for you to observe here:

1. Topics Covered

This chart will show you how much of each topic you have completed. Hover your mouse over each point to find out:

• % of topic covered.
• How many questions the topic contains, and how many you have answered.

It is important to note here, that a question is only considered 'Seen', once you have provided an answer at least once.

2. Average Score by Topic

This chart will show you your average score on questions in a topic study area. If you would like to reset this data, please Contact Us.

Please be aware, that reseting your data will mean losing all of your current progress through the chosen exam subject.

3. Recent Progress

This chart will show you your recent progress across your chosen exam subject. It is limited to the last 30 completed practice sessions.

Practice sessions that have not been completed will not show.

1. How is the average score calculated?

The average score is calculated using every attempt you have taken at the questions in the topic. This includes answers in practice sessions that were not completed. Please note that some questions are worth more points than others.

• Topic Average = (SUM(Score achieved*) / SUM(Max score available*)) x 100

* over all attempts at the questions in the topic

2. How does the 'Recent Progress' chart work?

The 'My Recent Progress' chart shows you your last 30 completed practice sessions over your chosen subject. You need to have completed at least 1 practice session before the chart data will show. You are able to filer the chart data to the following test types:

• All test types
• Custom built tests
• Mock exams
• Last 200 updates question tests
• OnTrack Mentoring™ tests
• Retest questions tests

Welcome to your personalised dashboard. You can begin an activity by clicking on an icon:

• Practice - Begin making your own practice sessions.
• Analysis - Your performance over each exam subject.
• Review - Flagged Questions, Saved Sessions, Learning Objectives, or, Search our Question Bank.
• Revision Cards - Design revision cards, view other's cards, and study on the move.
• Profile - Manage your profile and view receipts.
• Responder - Issues? Feedback? Let us know.
• Messages - Your message inbox from support staff.
• E-Shop - Browse a list of our available products.
• Submit Your Queston - Submit your written questions to us, get your name featured against the question for life.

1. How can I buy a subscription?

Find our available subscriptions in our E-Shop.

2. Where can I find my subscription receipts?

You can find your subscription receipts in your profile Subscription & Receipts page.

3. How do I remove News Items?

Close a news item by clicking on the X in the top right corner. As shown below:

4. How does the 'My Recent Progress' widget work?

The 'My Recent Progress' widget shows you your last 10 completed practice sessions over all exam subjects. You need to have completed at least 5 practice sessions before the chart data will show. You are able to filer the chart data to the following test types:

• All test types
• Custom built tests
• Mock exams
• Last 200 updates question tests
• OnTrack Mentoring™ tests

If you would like to see more available recent progress data, please go to the Analysis page.

Practice sessions that have not been completed will not show.

5. How does the 'My Scheduler' widget work?

The 'My Scheduler' widget allows you to store important dates to keep track of. We will notify you on your dashboard via a 'News Item', if you have selected to do so, when you have an important date coming up soon.

6. What is the Daily Study Goal?

The Daily Study Goal is a tool for you to use, to challenege yourself, and track the amount that you are studying on a daily basis. It does not matter if you do not hit your daily goal. You can keep track of your daily study goal progress, by enabling the "My Past Week" widget from your Profile.

There are five different modes for you to set your Daily Study Goal to:

• Easy - 10 Questions per day
• Light - 25 Questions per day
• Moderate - 50 Questions per day
• Hard - 100 Questions per day
• Extreme - 150 Questions per day

Welcome to your profile. You can set your peronsla information here, and enable features to be used on the site. The features available to you are:

Daily Study Goal

Challenge yourself by setting a daily study goal. This will drive you to keep learning and reach your goals!

There are five different modes for you to set your Daily Study Goal to:

• Easy - 10 Questions per day
• Light - 25 Questions per day
• Moderate - 50 Questions per day
• Hard - 100 Questions per day
• Extreme - 150 Questions per day

OnTrack Mentoring™

Give yourself the edge and benefit from our expert OTM™ algorithms to improve how you learn. You can enable this feature through your profile to allow our algorithms, which are run overnight, to automatically create progress tests based on your weak areas. You can configure this feature to create tests in either 3, 5, or 7 day periods.

The weak area progress tests can only be attempted once. Any areas that you fail on during this test will be reprocesed into your next progress test. You can skip a test. If you have attempted no questions, or simply, had no weak areas during your chosen time frame, no test will be created.

OnTrack Mentoring™ the flight path to success today.

Customise Your Dashboard

Take control of your dashboard! You are able to reposition, and enable/disable the following widgets:

• My Past Week - Keep track of how many questions you are answering, and getting correct over the past week. This widget also highlights your Daily Study Goal.
• My Recent Progress - Get a quick glance at your previous 10 completed practice sessions over all exam subjects. Filterable my test type.
• My Scheduler - Add important dates that you would like to be notified about.

Welcome to the community for revision cards (OnTrack Notes™). You can design your own revision cards to study from, or have a browse at the revision cards created by other users. Revision cards will be filtered by both subject and topic, allowing you to stay organised.

Featured Cards

As the votes on OnTrack Notes™ revision cards increase, we will 'feature' the best cards to be at the top of the list. You should create the best 'keywords' you can, so that other users have a better chance of finding your cards.

Leaderboard

Make your cards public, for other users to vote on. The more votes you get, the higher up the leaderboard you go.

Leaderboard points means prizes! There is no exception here; every month we award the user with the most votes a prize worth £50, with second and third places receiving £25 and £10! Start creating your OnTrack Notes™ revision cards now!

Automated Learning

Use 'keywords' to allow us to automatically find questions related to the content on your revision card. You can take a practice session based on the questions we find.

The better the 'keywords' you suggest for your revision card, the better the test OnTrack Notes™ generates.

1. How can I get my cards higher up the list?

We suggest you supply common 'keywords' that others are likely to know, and search on. The better the keywords, the better the automated test, the more users enjoy your cards, and the higher number of votes you receive.

2. If I win, how will I get my voucher?

If you are one of the lucky winners, we will contact you via e-mail with details of your prize.

3. Can I vote on my own OnTrack Notes™?

No. You can only vote on the OnTrack Notes™ created by other subscribers. Also, you can only vote once on any one card.

4. Why are there only 10 users in the leaderboard?

We want to keep the list small. The top 10 users will be displayed, and if you are not in the top 10, your data will be displayed below.

5. How often is the leaderboard adjusted?

The leaderboard adjusts on a daily basis, but the prizes are based on the top three places at midnight (UK time) on the last calendar day of the month.

The totals are based on the number of points gained in the previous month and not a cumulative total, thus ensuring that everyone gets an equal chance of winning prizes based on their efforts in that month alone.